Privacy Policy
Effective Date: January 4, 2025
At Celestial Nexus LLC ("Company," "we," "us," or "our"), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://celestialnexus.us), use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1Information We Collect
We collect several types of information, including:
Personal Identification Information
Name, email address, phone number, business name, website URL, and other similar contact data.
Technical Information
IP address, browser type, operating system, device information, and browsing habits through cookies and similar technologies.
Usage Data
Information about how you interact with our website and services, such as pages visited, time spent, features used, and interaction patterns.
Transaction Information
If you make purchases or enter into financial transactions with us, we collect your payment details, billing address, and related transaction information.
Communication Data
Records of communications between you and our virtual assistants, chatbots, or customer support, including call recordings, chat transcripts, and message logs.
Business Information
Information about your business that you provide to customize our services, including business hours, services offered, pricing, and frequently asked questions.
2Mobile Messaging Terms and Consent
When you provide your mobile number to Celestial Nexus LLC, you expressly consent to receive text messages, including messages sent using an automatic telephone dialing system. Message types may include:
- Account notifications and alerts
- Transaction confirmations
- Service updates and maintenance notifications
- Customer support communications
- Appointment reminders and confirmations
- Missed call notifications
Mobile Messaging Details:
- Message frequency varies based on your account activity and preferences
- Message and data rates may apply as determined by your wireless carrier
- Text STOP to unsubscribe from messages at any time
- Text HELP for customer support information
- Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others
- Your consent to receive messages is not a condition of purchase
Phone Number Protection:
- We NEVER sell phone numbers to third parties
- Numbers are only shared with authorized service providers for message delivery
- Phone numbers are encrypted in our systems
- Numbers are deleted upon account termination or opt-out request
Message Content and Delivery:
- Message content is encrypted during transmission
- Message logs are retained for 12 months
- Message delivery status is monitored for quality assurance
3Virtual Assistant and Chatbot Data
Our services include virtual assistants and chatbots that interact with you and your customers. Regarding this data:
Call Recordings: Phone calls handled by our virtual receptionist may be recorded for quality assurance, training, and record-keeping purposes. Recordings are stored securely and retained according to our data retention policy.
Chat Transcripts: Conversations with our chatbots and virtual assistants are logged and stored to improve service quality and maintain records of customer interactions.
Voice Data: We may process voice data to enable natural language understanding and improve our virtual assistant capabilities.
Customer Interaction Data: Information collected during interactions between our virtual assistants and your customers is stored securely and made available to you through our dashboard.
4How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To customize and train virtual assistants for your specific business needs
- To process transactions and fulfill orders
- To communicate with you regarding updates, service changes, or other information relevant to your engagement with us
- To provide customer support and respond to inquiries
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues or security threats
- To comply with legal obligations
- To deliver authorized text messages and communications based on your consent and preferences
5Information Sharing and Disclosure
NO mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with:
Service Providers: Third-party vendors who assist us in providing our services, including cloud hosting providers, payment processors, communication platforms, and analytics services. These providers are contractually obligated to protect your information.
Business Partners: Partners who assist in message delivery, voice processing, and service verification.
Your Customers: Information collected through virtual assistant interactions is made available to you as the business owner to manage customer relationships.
Legal Obligations: We may disclose your information when required by law, in response to subpoenas, court orders, or legal processes, or to protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6Data Security
We are committed to protecting your personal information. We implement industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- Encryption of data in transit and at rest
- Secure data storage systems with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Employee security training and confidentiality agreements
- Incident response procedures
- Regular backup and disaster recovery protocols
Specific security measures for mobile messaging and voice services include:
- Encryption of phone numbers and message content
- Secure transmission of call recordings
- Access controls and authentication for dashboard access
- Audit logs of data access and modifications
However, no data transmission over the internet or electronic storage method can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot ensure or warrant absolute security.
7Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods:
- Account information: Duration of account plus 3 years
- Call recordings: 12 months (or as specified in your service agreement)
- Chat transcripts: 12 months (or as specified in your service agreement)
- Transaction records: 7 years (for tax and legal compliance)
- Message logs: 12 months
You may request deletion of your data at any time, subject to legal retention requirements.
8Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
You may choose to disable cookies in your browser settings, but doing so may affect certain functionalities of our site. Most web browsers allow you to manage cookie preferences through their settings.
9Third-Party Links and Services
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing your information.
10Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
11Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information
- Right to Portability: Request transfer of your data to another service provider
- Right to Object: Object to certain processing of your personal data
- Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
Specific to mobile messaging:
- Right to opt out of messages by texting STOP at any time
- Right to request deletion of your phone number
- Right to modify messaging preferences
- Right to request your messaging history
To exercise any of these rights, please contact us using the information provided below.
12California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at the information provided below.
13International Data Transfers
Our services are primarily intended for users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.
14Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If we make material changes, we will notify you via:
- Email notification
- Text message (if opted in)
- Website notice
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
15Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or our mobile messaging services, please contact us at:
Celestial Nexus LLC
support@celestialnexus.us
Last Updated: January 4, 2025
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